Why businesses need online reviews

Businesses see a 6% average increase in revenue when implementing a turn-key reputation management solution

How online reviews impact trust

48% of consumers only pay attention to reviews written within the past 2 weeks

What's holding businesses back from managing their reputation

50% of marketers can’t put more effort into their online reputation due to a lack of time

Why businesses need more reviews

  • The average consumer spends 13 minutes and 45 seconds reading reviews before making a decision
  • Consumers read an average of 10 online reviews before feeling they can trust a local business
  • The purchase likelihood for a product with five reviews is 270% greater than a product with 0 reviews

What star rating businesses should aim for

Just 53% of people would consider using a business with fewer than 4 stars

Why businesses should ask for reviews

76% of consumers that are asked to leave a review go on to write one

Why businesses must respond to reviews

Among consumers that read reviews, 97% read businesses’ responses to reviews